Sometimes you may find odd values in your dashboard, that is normally due to BLANK values in your KPIs. Specifically you may have:
- Condition 1. Where Targets are blank and the Actual was blank that the system shows the metrics as 100%.
- Condition 2. Where Targets are non-blank and the Actual was blank the system shows the metrics as 200%.
- Condition 3. Good data and good target = good metrics.
This can be a nuisance for example in cases where monthly data is only available later in the subsequent month so it is possible to have some periods with condition 1 or 2 above depending on the approach to entering targets.
This means some months will have correct metrics (condition 3) and some will show 100% or 200% which drives the upper level scores.
This issue is already being resolved and will be addressed in the next sub-release.